PRIVACY POLICY

The Argyll Group is aware of its obligations under the UK General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out, in line with GDPR, the types of personal data that we collect and process about our residents and website visitors. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

Who we are

The Argyll Group is a data controller, meaning that it determines the processes to be used when using your personal data.

We Collect

We may collect and process the following types of information:

Information you provide directly:

• Full name
• Email address
• Telephone number
• Postal address
• Information submitted through contact forms
• Care enquiry information
• Family or next-of-kin details
• Recruitment and employment information
• CVs and job application details
• Communications and correspondence

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages viewed
• Cookies and tracking information

In certain circumstances, if voluntarily provided through enquiries or applications, we may process limited sensitive personal information where necessary and legally permitted.

How We Use Your Information

We use personal information to:

• Respond to enquiries regarding our care homes and services
• Process resident and family enquiries
• Respond to requests for information
• Process recruitment applications
• Improve website functionality and user experience
• Monitor website performance and security
• Meet legal and regulatory obligations
• Prevent fraud or misuse of our services
• Manage our business operations

Legal Basis for Processing

We process personal information under one or more lawful bases including:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests where applicable

Where we process special category information, we will only do so where a lawful basis and additional condition under applicable legislation applies.

Cookies and Website Analytics

The Argyll Group website may use cookies and similar technologies to:

• Enable website functionality
• Remember preferences
• Analyse website traffic
• Improve website performance
• Enhance user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.

Recruitment Information

If you apply for employment opportunities through our website, we may collect information relevant to recruitment and hiring, including employment history, qualifications, references, and application materials.

Recruitment information will only be used for employment-related purposes and retained only as long as necessary.

Sharing Information

We do not sell personal information.

We may share personal information where necessary with:

• Website hosting providers
• IT and technology providers
• Recruitment systems or providers
• Professional advisers
• Regulatory authorities
• Legal authorities where required by law
• Service providers supporting our operations

Any third-party provider processing information on our behalf is expected to maintain appropriate safeguards and confidentiality measures.

Data Retention

We retain information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy
• Meet legal or regulatory obligations
• Resolve disputes
• Maintain business records

Information no longer required will be securely deleted or anonymised.

Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we take security seriously, no online system can guarantee complete security.

Your Rights

Under UK data protection law, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Erasure of personal information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent where consent applies
• The right to complain to a supervisory authority

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children through our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for external websites or their privacy practices and encourage users to review their policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page together with an updated effective date.

Contact Us

For questions regarding this Privacy Policy or to exercise your rights, please contact:

The Argyll Group

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).